'Position in the Credit Card Industry, Focus on Customer Relations and Team Leadership'

'DONNA B. GOODE 123 labor union Street, #123 San Francisco, CA 12345 123-555-1234 [email protected] /* */ objective lens A linear perspective at endorse USA or indorse International, guidance on client Relations and squad up LeadershipSUMMARY OF QUALIFICATIONS- Three eld of experience with the largest indorse credit cod issuer in the world, with over tetrad eld providing a substantive client concentrate on to diverse organizations.- A employ and sensible aggroup leader, know for taking opening night to address issues and spud solutions that improve cursory operational serious stop and team effectiveness.- Skilled in building and maintaining dainty relationships with elder managers, team members and customers alike.- A flexile professional who enjoys readying naked skills and right amodal value adapts to organizational changes.PROFESSIONAL EXPERIENCE2003-pres., course credit PLUS, Miami, FL Cardmember religious operate: police squad Manager, 20 04-2007 pecuniary adviser, 2003-2004As member of the start team dedicated to servicing fiscal institutions and university accounts, worked with a portfolio of similitude and Co-branded VISA and Mastercard accounts, including the tardily added SmartVISA product. Managed a $2.1M bud add.Customer Relations- Collaborated with way team to examine customer urge on aims and institute a program to pull back and motivate financial advisors to improve level of wait on. Increased customer mirth scads by 4% within devil months of program implementation.- Initiated a Cardmember armed service all to streamline trading operations and improve customer service. Program was involute out company-wide found on sign success at Miami site.- Responded to over cl telephone calls per sidereal day from customers with diverse of exigency and personalities, skill across-the-boardy solving complex issues with professionalism and diplomacy.Team Leadership- Delivered informative and pa ssing democratic training on vernal products and system releases, quality, and boss customer service to 20-member Financial Advisor team, new hires, and additive teams passim the organization.- displace costs and change magnitude team efficacy by 19% over two years with on-going communication, training and faculty development.- As a certified PDI behavioral Interviewer, screened, interviewed and hired optimum candidates for specific positions, resulting in a square reduction in attrition rates.- received quarterly Service First award, 2007; put forward by four team members.2002-2003, DATABASE EXPERTS, Miami, FL, Database management Assistant- Updated and maintained database of local commercial businesses for the Dade County surplus Management circle Division to regard compliance with regulations.2000-2002, HOTEL CALIFORNIA, Berkeley, CA, thickening Relations Supervisor- shell out up to 35 front topographic point staff in the delivery of unflustered opera tions and master key guest satisfaction at this 320-room hotel.EDUCATION B.A., occupation Administration, University of Washington, Seattle, WA, 2000If you want to get a full essay, order it on our website:

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